Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA…sounds exciting right?

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

The Head of Digital Transformation will play a pivotal role in developing and implementing the digital transformation strategy for World Travel Protection (WTP). This position will work to implement innovative solutions to create significant impact across the globe.

• You’ll focus on enhancing the customer experience by streamlining the customer journey through technology use, and improving interfaces for our team members
• You’ll develop a plan for enhanced customer self-help through our market applications
• You’ll work to optimize our technology infrastructure, looking to maximize efficiency and scalability of our Salesforce, Genesys and other support tools
• You’ll work to leverage automation and artificial intelligence to support Company-wide operational productivity
• You’ll foster a culture of innovation and drive digital transformation
• You’ll explore emerging technologies, such as machine learning and predictive analytics, to enhance service offerings and drive business growth
• You’ll keep up to date with emerging technologies and industry best practice
• You’ll work to build and nurture strong partnerships with technology providers
• You’ll drive innovation and enable seamless integration of systems and processes
• You’ll work to strengthen data protection and cyber security measures across the organisation, ensuring compliance with industry and governmental regulations
• Please note that this role can be based in London, Toronto, or the USA
  
  

And what are we looking for?

• You’ll have a bachelor’s degree and extensive experience in IT leadership roles
• You’ll have Travel Insurance or Insurance Industry experience
• You’ll have prior experience developing and implementing an organization-wide IT strategy
• You’ll have prior experience working with emerging AI technologies, and embedding them within an organisation
• You’ll have a strong grasp of technology trends, and you’ll keep up to date on emerging technologies and best practice
• You’ll be a collaborative team player with strong communication, negotiation and influence skills
• You’ll have a solid understanding of enterprise applications. Experience with Salesforce and/or Genesys would be beneficial
• You’ll have the ability to lead and deliver complex projects successfully
• You’ll be an excellent problem solver, strategic thinker, creates and delivers fact-based business case for process and technology