• Create and implement the Delivery Assurance framework for a BU/ SL  
  • Develop, review and execute the Delivery Assurance (DA) Governance and Compliance framework
    • Establish DA strategic roadmap and guidelines including performance parameters for the team to mitigate all possible issues, business risks to enable delivery to client as per the framework 
    • Incorporate a multi-dimensional view of the deals across risk management, talent, operational performance etc. 
    • Establish framework around governance and escalation management by establishing review cadence and creating Escalation Matrix 
    • Drive capability within the team through product and process training of the relevant delivery teams 
• Aligning and reviewing the project/ program management plan with compliance to enable terms of delivery/ execution
  • Understand the operational challenges that are bounded with the product and the way it is sold to clients and customers
  • Define & tighten the scope of delivery with the client in the agreement to upkeep the revenue & reputation of Wipro
  • Review the contract deeply to ensure zero financial leakage and 100% risk coverage
  • Try to mitigate the risk beforehand the solution is delivered to clients to keep the relationship trusts
  • Manage escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled
  • Analyze the requirements and scope of the project that is needed to be delivered and ensure reduction in escalations in volumes and are resolves with agreed upon terms and timeline

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• Provide Technical Solution which enables root cause and analyzes system performance, along with highlighting solutions in low areas and work alongside to create performance management plan
• Evaluate the deliverables to understand what is in scope and what is out the scope to ensure service deliverables are in accordance with contract
• Carefully validate MSA terms including all the relevant and priority conditions including termination, penalty, milestones and its impact
• Ensure compliance with both Corporate and Clients Escalation Policies
• Define the right boundaries, to create consistency in both the asked requirements and the delivery solutions
• Understand the legal terms in technical aspects to bridge contractual gaps in contracts
• Ensure that technically & techno-commercially all gaps are closed
• Track and monitor penalty and rewards metrics to assess health of delivery and raise alerts to improve in cases where it’s trending below target
• Support the overall delivery assurance in sync with the pre-sales/sales teams
  • Review, validate technical solutions defined during the pre-sales/solution definition phase of the engagement by providing recommendations for refining the same & ensure that it meets customer's business needs
  • Assess problems that get reported, defines recovery plan, monitor its implementation and stakeholder communication & ensure that the project/program is back on the right track
  • Ensuring that the projects Start Green w.r.t. people, certifications, background checks, contracts etc
  • Assist the Technical Manager in day to day management of the company’s Quality Management Systems and technical support activities manufacturing site and SME sales team
  • Draft, evaluate, negotiate, validate and execute contract from delivery compliance & assurance lens between Wipro & its clients by understanding the SoW with the client
  • Provide feedback to the pre-sales and delivery team wherever to mitigate risk with respect to all contractual clauses
  • Periodic cadence with the sales, pre-sales and delivery team to ensure the contract is aligned to project deliverables and is 100% secure before the contract is signed officially
     

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• Enablement and governance of the delivery assurance operations in line with Wipro objectives
  • Coordination with the customer & internal stakeholders to understand the requirement & vet the contract terms accordingly
  • Provide inputs on the SLA terms, review mechanism, headcount on project, cost etc so as to provide for a win-win situation
  • Coordinate with Risk Management Team, Operations, Quality Assurance team and relevant stakeholders to support customer reviews including follow ups and corrective actions
  • Assist with regulatory bodies and external vendors/customers as per the requirements
  • Ensuring all solutions comply with legal regulations of the organization and the clients
  • Execution practices are reviewed & bought in line with the inputs from DA team
  • Ensure that there are no financial leakages before the contract is finally signed & executed between the client & Wipro