Your key responsibilities

Core

• Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP AR/Collections/Treasury components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Act as the primary liaison between business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Lead the creation and maintenance of a product roadmap that prioritizes functional enhancements and addresses critical business needs.
• Drives requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP AR/Collections/Treasury product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of ERP components.
• Manages impacts to other processes and products that may stem from changes they promote across the SAP AR/Collections/Treasury product suite
• Leverages feedback solicited from the 150+ global member firms into workload prioritization efforts
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Assists with planning staffing levels across the SAP AR/Collections/Treasury product suite and works with leadership and HR staff to recruit, interview, hire, and employee appropriate employees
• Provide technical and operational oversight and direction to product team
• Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning
• Monitor team/team member performance through developing and executing performance management and development processes, goal setting, and feedback
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department

Skills and attributes for success

• 10+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management 
• Significant experience/emphasis on SAP AR/Collections/Treasury solutions 
• Strong grasp of financial principles, accounting practices, and cash flow management to effectively manage AR processes.
• Direct experience in managing AR/Collections operations for a global professional services organization (Big 4 experience preferred)
• Direct experience in managing global staff and associated budget
• SAP certification preferred
• History of working credibly with senior stakeholders 
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications 
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have 

• Creative and self-starter mindset with strong analytical and quantitative skills to operate without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• Strong influencing skills to collaborate effectively and efficiently across the global firm.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.