Job Description
Your everyday tasks will include:
- You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
- You will gain experience in cutting-edge technologies such as SaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
- Apply your System Administration / DevOps continuous integration and development (CI/CD) skills to integrate a variety of cutting-edge Appfire apps and Atlassian tools.
- You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
- You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to complex software product L1-L2-L3 support issues.
- Knowing Groovy and Nunjucks will be considered an additional valuable skill.
- You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish.
- You will be able to work with Technical architects, leads, and principals.
Skills and experience you'll need to succeed:
- Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.
- Scripting, database, and systems skills.
- Excellent customer-facing and communication skills.
- Minimum 5+ years of total experience working as a system or Application Support Engineer/Senior Support Engineer, managing and supporting enterprise-class software products.
- 3+ years of experience working as an application or a system administrator in a collaborative role, working with a global team that helps facilitate remote delivery of support services.
- B.E/ or MCA, or a comparable discipline.
Beyond the resume skills that match our culture and this role:
- You are dedicated to elevating client and co-worker experiences, knowing that exceptional work centers on serving others.
- You adapt swiftly to new business demands, understanding that change fuels collective and individual growth.
- You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events.
We offer:
Financial Benefits
- Equity Incentive Program
- Remote Working Allowance: Up to INR 12,000 per year.
Skills Development Benefits
- Appfire University: In-house Learning Experience platform.
PTO, health & well-being
- INR 5,00,000 Group Medical Insurance for employees and dependents (including parents).
- Group Term Life Insurance ranges from INR 20,00,000 to INR 50,00,000.
- INR 15,00,000 Personal Accident Insurance.
- Free telehealth consultations.
- Coverage up to INR 7,00,000 in EDLI Scheme
- 21 days paid annual leave.
- Unlimited sick leave.
- 10 paid public holidays annually.
- 5 days Paternity Leave.
- Maternity Leave as per the Maternity Benefits Act.
- Crèche benefit.
- Flexible work policy: Remote or from the office in Hyderabad