Responsibilities "General Skills (Communication and SoftSkills)- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience- Ability to empathize and relate tocustomers- Prioritize the customer’s needs andconcerns throughout the call- Can structure a call in an organized,efficient, and professional manner which is easy to understand by the customer- Ability to present oneself as positive,polite, and professional throughout the callTechnical Skills- Basic knowledge and understanding of overall client process- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow- Technical functional knowledge –possesses technology savviness and adept in adapting to any changes in tools and processes"