Sales Cycle Management

• Assume ownership of the entire sales process, from lead generation to conversion of opportunities.
• Facilitate the completion of sales transactions by ensuring seamless payment processes.
• Maintain an organized and efficient sales pipeline to achieve personal and team targets.
• Utilize DHL's Sales 360 tool to enhance the overall sales efficiency.

Customer Relationship Management

• Identify and comprehend customers' essential requirements, proposing tailored solutions to foster profitable business relationships.
• Promptly address service issues and other concerns to ensure customer satisfaction.
• Collaborate with existing clients to enhance their investment through value-based selling techniques.
• Identify and onboard new clients that align with the company's target market.
• Managing internal and external stakeholders to aid in the development of products and solutions that align with market demands.
• Collaborate with colleagues from product and customer service divisions to meet customer expectations effectively.
• Gain insights into customer requirements and propose tailored solutions to address their needs.
• Share market insights with their managers.

COMPETENCIES

Functional Competencies

• Building Sales Pipeline: Efficiently managing the sales pipeline from lead generation to closure, ensuring timely follow-ups and conversions.
• Product Knowledge: Deep understanding of products like Air and Ocean, enabling effective communication of value propositions to clients.
• Sales Tools Utilization: Utilizing Sales360 tool effectively to track sales activities, manage customer relationships, and enhance productivity.
• Customer Focus: Dedication to understanding customer needs and delivering tailored solutions that exceed expectations.

Must Have

• Bachelor's degree is required.
• 3-4 years of experience in sales roles, ideally within the freight forwarding, shipping, or logistics sectors for Exec and Sr. Executive.
• 4-6 years of experience in sales roles, ideally within the freight forwarding, shipping, or logistics sectors for AM/DM.
• Strong analytical and problem-solving skills to identify challenges and develop creative solutions.
• Strong customer orientation coupled with a high level of empathy.