Requirements for the Role

• Experience in enterprise ecommerce, digital agencies, solutions engineering, or customer onboarding roles, with the versatility to support a broad range of industries and business types.

• Mastery of Shopify’s capabilities, application ecosystem, and integrations.

• The ability to educate and align partners on Shopify’s commerce vision, roadmap, and strategies.

• Exceptional interpersonal and communication skills to facilitate and manage interactions with diverse groups, both technical and non-technical.

• Analytical skills, coupled with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, and technology vendor landscape.

• Development experience to effectively communicate with developers and technology teams (knowledge of Liquid, Ruby, JS, HTML, CSS, etc. is beneficial).

• Proficiency in Shopify APIs (REST and GraphQL) to guide partners in creating custom apps.

• Familiarity with development lifecycles, version control systems, and development environments

• A solutions mindset, enabling our largest and advanced Partners to push the boundaries of commerce with custom-built solutions.

• A commercial mindset to understand the broader business and commercial implications beyond pure technical implementation.

• A passion for training and enabling others to excel.

• Strong time management and prioritisation skills to handle multiple concurrent requests and the ability to re-prioritise on an ongoing basis.

• Adaptability to thrive on change, perform effectively as part of a team and as an individual contributor, and work across local, regional, and global dimensions in a rapidly evolving, matrixed organisation.

Responsibilities

• Understanding and articulating Shopify's competitive strengths to our partners.

• Educating and onboarding prospective partners by collaborating with various partnership teams to determine the optimal technical learning path for each partner, and subsequently assisting them in overcoming any challenges.

• Contributing to programs and playbooks designed to enable partners at scale.

• Delivering customised training sessions to strategic partners.

• Collaborating with internal Shopify teams to enhance partner and merchant experiences, and to foster internal technical knowledge.

• Supporting partnership teams in validating the technical claims of a partner’s value proposition and identifying the relevant audience for that partner.

• Identifying opportunities for, and participating in, case studies and events that increase partner engagement and pipeline.

• Speaking at and attending events to advocate for Shopify to current and prospective partners, as well as technical audiences.