PayID FAQs

PayIDs are managed by the financial institutions you registered them with. Both services add a layer of security to payments made in your online banking. It checks the account name, BSB, and account number you’ve entered against the details held by the recipient’s bank and displays a match outcome. When you send money to a PayID, you’ll see the name of the person or business it’s linked to, helping ensure your money goes to the right place. Payments to a PayID are sent through Osko, which means payments will typically be sent fast in under a minute, even between different financial institutions. A PayID FAQ is an easy-to-remember piece of information such as your mobile number or email address that’s linked to your bank account, that you can use to receive payments.
ConnectID is not an app so there is no separate account to set up - it’s the simple way to keep life moving. ConnectID has started rolling out gradually across institutions and businesses in Australia. PayID setup takes less than 10 minutes but provides years of payment convenience. For comprehensive protection against PayID-related fraud, read our detailed guide on spotting and avoiding PayID scams. Your details are used only to vet verifier eligibility. Re-verify with a witness or at a partner location without exposing your identity.
PayIDs are created and managed in your online banking, which requires a number of verification steps. If you can’t find this, please contact your financial institution. How do I move my PayID to another account or financial institution? I tried to create a PayID, but I’ve been told it’s already registered
Faced with the prospect of Victoria’s prolonged COVID19 lockdown, owner of boutique fitness studio ‘The Pilates Basement’, Casey Bennett, had (read more) Superhero uses PayID to give its online investors the speed they need to ride the fast-paced share market. PayID provides an instant and reassured way for donors to show (read more) She also provides photos for corporate and (read more) "When a renter pays their rent using PayID, it can be (read more) But organising one can be (read more)
This means the same level of security that protects your existing bank account payments will also protect payments made using a PayID. Some payments to a PayID may be held for security purposes. Log on to the app and select your 'Profile', then PayID' from the settings options Once completed you’ll receive an email confirming that your registration has been successful. An alternative PayID e.g. email address or ABN, can be registered with another financial institution, or to another account.
You can register your Australian mobile phone number2 or your email address as a PayID in the CommBank app or NetBank. First time payments to a new payee may be held for up to 24 hours as a security measure. Set up your mobile number or email address as your PayID in a few taps, search ‘PayID’ in the CommBank app.
PayID can be accessed in the online banking of over 100 financial institutions. Age verification – platforms may ask you to share an image of your government-issued ID like a driver’s licence or passport to check your date of birth and confirm you’re over 16. From 10 December 2025, new social media age verification requirements will require some platforms to verify their users are 16 years or older. When you make a purchase or sign up to a new service online, you are often required to share personal information such as your name, address, date of birth and more. With ConnectID, our customers can securely verify their identity and maintain visibility over where they’ve shared their data, and with whom. ConnectID offers our customers greater control over their data, enabling them to share only what is necessary, all backed by the security of the CommBank app.
For personal accounts however, if you have more than one mobile number, each could be used as a unique PayID. Creating a PayID is optional, and some financial institutions may already have a pre-registered PayID for new account holders. Log in to your online banking where your PayID is registered and look for the option to move or transfer your PayID to another account or financial institution. If you can't find these details, contact your main financial institution who can help locate where your PayID is linked to. PayIDs can be created in your online banking for eligible accounts. PayID is available in the online banking of participating financial institutions. The personal details you use to create your PayID is protected by your financial institution’s privacy policy.
You can register your ABN/ACN as a PayID to receive payments to your eligible CommBank business transaction accounts. Transfer money to friends and family using their PayID as quickly and easily as you transfer money between your CommBank accounts. There are many ways that social media companies might check your age. What other methods can social media companies use to check my age? What social media platforms will allow me to use ConnectID to prove my age? If you are a customer of one of these banks, you can already use ConnectID, there is no need to set up or download a new app or account.