I serve as IT Support at CA SALES AND DISTRIBUTION;I am responsible for the following:

• IT User Support, including,

- identifying, investigating, and resolving user’scomplaints and concerns

- troubleshooting technical issues and complex accountconfigurations

- Handling support queries via email, telephone andpersonal contact

- Independently resolving technical support issues

- Maintaining copy machines, hardware, printers,laptops

- Repairing and upgrading old installed systems,configuring new system - Installing and maintaining softwareand antivirus

• SAP Business One Database User Support

- Installing and maintaining SAP Business one

- Providing troubleshoot and configuration support onclient desktop

- Creating, adding, updating data on SAP BusinessOne

- Running SAP Queries for clients and audit

- Running SAP Business One reports

• Looking after the document scanning andarchiving system, KODAK capture PRO

- Installing and configuring Kodak capture PROsoftware

- Troubleshooting Kodak capture pro technical errors

- Overseeing the switch from paper to electronic recordkeeping

- Ensuring the data is protected and backed up

- Ensuring data is easily accessible when needed

- Dealing with enquiries and requests for informationfrom both eternal and external clients

- Providing training to staff who require access or haveresponsibility for maintaining records

• Proving reports to the IT Manager and otherdepartments heads

• Maintaining inventory of computer hardware andsoftware

• Getting and negotiating quotations fromsuppliers

• Monitoring the loading sheet system for theinvoices