Customer Support Specialist

Job Overview

Location

Thane, Maharashtra

Job Type

Full Time

Date Posted

2 days ago

Additional Details

Job ID

28864

Job Views

5

Job Description

About The Role

Efficiently manage cancellations and monitor cancellation status for merchants
Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants
Provide friendly and efficient customer service support via chat, calls, emails, and other channels
Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries
Conduct outbound calls to customers for subscription management and issue resolution
Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary
Collaborate with cross-functional teams to improve processes and enhance the customer experience
Maintain accurate records and documentation of customer interactions and issue resolutions

All About You

Comfortable working full-time in English
Minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)
Demonstrated ability to deliver excellent customer service and resolve issues with good judgment
Strong analytical abilities for troubleshooting and problem-solving
Appreciation for routine tasks and ability to follow clear instructions
Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process
Strong communication skills, both verbal and written, with a friendly and professional tone
Ability to adapt to a fast-paced and technologically advanced environment
Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Qualification

Any Graduate

Experience Requirements

Fresher Experience

Location

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