• Respond to customer queries via inbound/outbound calls and emails within defined SLAs.
• Record interaction using client system with proper classification.
• Refer Knowledge base and perform task as per defined process.
• Follow up and closure of interactions to ensure customer satisfaction.
• Passionate about customer service.
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests.

Mphasis Walkin Interview – Qualifications and Skills

• Looking for freshers with excellent communication skills.
• Bachelor’s Degree is a Must.
• Operating the computer- Intermediate.
• MS Office – Intermediate.
• Avaya/Phone Operating skills Beginner.
• Fluent in Spoken and written English with effective Business Communication.
• Communication in neutral accent over phone.
• Active listening and probing skills.
• Basic knowledge of Insurance.
• Analytical skills.

Mphasis Walkin Drive 2025 Details

• Walkin Date: 3rd to 20th of September 2025
• Walkin Time:10.30 am to 5 pm