Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.

1. Support administrative tasks and activities, manage systems, data entry

2. Communicate effectively with stakeholders and team lead

3. Ensure all tasks are done in a timely manner with Accuracy and Completeness

4. Perform the quality checks on the tasks before they are submitted to the client

5. Ownership and accountability towards process and assigned task

6. Time Management - Effective utilization of working hours with proper prioritization of work

7. Contribution and Involvement in Firm/Team initiatives

8. Continues collaboration effort towards common business goal

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

• Graduate/MBA/Post-Graduate

• 0 to 5 years of relevant experience in a Learning/Backend Operations environment

Skills Required:

• Must have excellent verbal and written communication skills

• Should have knowledge of email etiquette

• Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering

• Should have ability to team with others

• Should be able to prioritize time and tasks

Preferred:

• Should have basic knowledge of creating MS PowerPoint presentations

• Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage

• Should have experience of handling cases/tickets

• Should have ability to interact well with internal clients and understand their requirements