Responsibilities
•    Utilize workflow and reporting tools to ensure operational compliance and raise operational issues when necessary
•    Assist with operational quality review
•    Develop and maintain understanding of applicable software packages
•    Work with operational leadership to establish processes, procedures, and metrics to use for team or individual measurement
•    Assist operational leadership with transitioning of new clients / projects
•    Prioritize workload
•    Prepare applicable reports and attend select meetings at request of management
•    Mentoring and developing staff
•    Develop an environment that fosters continuous performance improvement
•    Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs
•    All other duties assigned to maintain Process Health and Hygiene
Qualifications we seek in you
Minimum qualifications
•    Graduate (in any stream)
•    Relevant experience in US- Healthcare/Revenue Cycle Management
•    Excellent Communication Skills
Preferred qualifications
•    In –Depth Knowledge of providers, insurance, and US healthcare system
•    familiarity with ICD-10, CPT-4, HCPCS, 1500 and UB04 and other appropriate medical terminology
•    Eye for detail
•    Familiarity with Medical Billing software
•    Excellent MS-Office skills
•    Must have excellent analytical ability for reporting and dashboards , also requires heightened attention to detail to ensure accuracy in output
•    Excellent ability to multi-task and manage competing priorities and work with minimal supervision
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.