Responsibilities

• Provide assistance in troubleshooting and resolving technical issues related to Calix access and cloud platforms.
• Collaborate with senior engineers to analyse, diagnose, and document support cases.
• Acquire and apply industry best practices in networking, cloud technologies, and customer support.
• Communicate effectively with customers to gather information and provide updates.
• Work in collaboration with cross-functional teams to ensure high-quality support and service delivery.
• Participate in training sessions to enhance both technical and professional skills.

Technical Skills

• Education: Bachelor’s degree in engineering (B.E./B.Tech) in Electronics & Communication, Computer Science, Information Technology, or related fields – Graduating Class of 2024.
• Technical Knowledge: Basic to intermediate understanding of networking concepts (IP, routing, switching), cloud computing, and Linux.
• Problem-Solving Skills: Ability to analyze issues and think critically to provide solutions.
• Focus/Interest: Cloud-based technology with client/server architecture and remotely connected devices.
• Communication Skills: Strong oral and written communication skills, able to be concise and effective.
• Interpersonal Skills: Self-awareness and ability to build and maintain relationships.
• Clarity: Ability to explain technical concepts in simple and clear terms.
• Cultural Fit: Values teamwork and collective success, while constantly improving oneself for the benefit of the team.
• Team Player: Ability to work effectively in a collaborative environment.
• Eagerness to Learn: Passion for technology and willingness to quickly learn new skills.

Why Join Us?

• Hands-on exposure to cutting-edge networking and cloud technologies.
• Mentorship and training from experienced industry professionals.
• Opportunity to work with a global team and gain international experience.
• Potential career growth opportunities within Calix post-internship.