You would be responsible for:

• Resolving customer requests and inquiries via email, chat, or social media

• Achieving contact center performance metrics and service level agreements (SLAs)

• Adhering to non-disclosure agreements and data security policies

• Completing all required upskilling and e-learning courses for each program

• Attending coaching sessions and implementing feedback received

• Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage

Qualifications:

Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.

Additional Skills Required:

• Excellent verbal and written English communication skills

• Good analytical and typing skills

• Flexibility to work in shifts, including night shifts

• Candidates must reside within a 25 km radius of our office