Job Responsibilities :

• Respond to client tickets in the queues meeting the SLAs     
• Maintain accurate and up-to-date inventory in FITS (Financial Information Tracking System)
• Troubleshoot user and application entitlement issues
• Perform month-end activities such as User locations check and relocations, Review terminated users, Service usage review for cost savings
• Be the data guardian of DACS, EMRS, DART
• Work on Software upgrade testing, validation, and signoff.
• Have a control mindset and be alert to issues and risks and raise them for review and resolution
• Liaise with vendors on move, add or change on new subscription/cancellation/transfer of market data services
• Manage the team’s shared mailbox and ensure prompt responses to queries
• Keep critical documents organized, updated and retained systematically in repository.

Required qualifications, capabilities, and skills :

• Self-starter, able to work autonomously
• Strong time management skills: efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard
• Detailed understanding of MS Office applications (Excel, Word, Outlook etc.)
• Creative problem solver with ability to perform well under pressure.
• Detail oriented, with a highly disciplined approach to process and quality control.
• Ability to learn quickly, multi-task and self-manage priorities.
• Excellent client communications skills.
• Flexible & willing to work additional hours at peak times if necessary
• Strong team player.

Preferred qualifications, capabilities, and skills :

• Knowledge of Market Data systems such as OptimizeSpend/FITS, Refinitiv DACS, DART
• Accounting background
• Good knowledge of key market data offerings such as Bloomberg, Refinitiv FXT/Eikon/Workspace, Factset etc.
• Understanding of Market Data Distribution & Licensing and Audit