Firstsource Walkin Drive for Freshers – Responsibilities

• Handle inbound chats from international customers related to banking services such as accounts, cards, transactions, digital banking, and general queries.
• Provide accurate information and resolve customer issues promptly within defined service levels.
• Escalate complex queries to higher-level support or relevant departments, following escalation protocols.
• Maintain customer satisfaction and ensure a high standard of service delivery.
• Follow compliance guidelines, data privacy rules, and quality standards as per banking regulations.
• Document each chat interaction and maintain accurate logs using CRM tools or internal systems.
• Stay updated with product knowledge, service updates, and new policies of the bank.
• Meet performance metrics including customer satisfaction (CSAT), average handling time (AHT), and first contact resolution (FCR).

Firstsource Walkin Interview 

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• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Firstsource Walkin Drive 2025 Details

• Walkin Date: 12th August 2025 – 14th August 2025
• Walkin Time: 11.00 AM – 04.00 PM
• Walkin Address: Firstsource Solutions Limited Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka – 560037 29AAACI8904N1Z2