Role and Responsibilities:

1. Team Management:

• Supervise and lead a team of writers, ensuring they adhere to SOP (quality standards and meet deadlines).
• Provide guidance, mentoring, and training to team members for skill development and performance improvement.

2. Operational Efficiency:

• Develop and implement efficient work-flows for writing/Projects, editing, and proofreading.
• Streamline processes to enhance productivity while maintaining high-quality standards.
• Monitor and evaluate team performance metrics, identifying areas for improvement.

3. Quality Assurance:

• Establish and enforce content quality standards and guidelines.
• Conduct regular reviews of content to ensure accuracy, consistency, and adherence to brand guidelines.
• Collaborate with writers/ Experts to provide constructive feedback and implement improvements.

4. Project Coordination:

• Collaborate with cross-functional teams, including sales and Customer Support, to ensure content aligns with requirements provided.
• Coordinate project deliveries, priorities, and resource allocation for optimal project delivery.

5. Performance Analysis and Reporting:

• Regularly analyze operational performance metrics and prepare reports for senior management.
• Provide insights and recommendations for continuous improvement.