Duties and Responsibilities

• Lead and manage the HR operations team to ensure efficient and effective HR service delivery.
• Oversee core HR functions such as onboarding, offboarding, payroll support, benefits administration, employee data management, and HRIS maintenance.
• Monitor and ensure compliance with labor laws, company policies, and data privacy regulations.
• Collaborate with other HR leaders to implement HR strategies, programs, and initiatives.
• Identify and implement process improvements to increase efficiency and enhance employee satisfaction.
• Generate and analyze HR metrics and reports for leadership decision-making.
• Act as a point of escalation for complex employee queries or operational issues.
• Ensure accuracy and integrity of HR data across all platforms.
• Support internal audits and ensure documentation and processes are audit-ready.
• Train, coach, and develop HR operations staff to build a high-performing team.
• Assist in the renewal, communication, and tracking of employee insurance and wellness benefits.