Responsibilities
•    Provide resolution to maintain standards of quality
•    Review content and provide resolution based on prescribed guidelines
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
•    This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in English Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)