Responsibilities 

• Strong knowledge of P&C Insurance, preferably new business and Renewal for US/Canada market and team leading experience with a span of not less than 10-20 FTEs 

• Proactive communication across all levels to ensure Zero Surprise operations and thought leadership to build an impact and help organization meets its goals 

• Maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements 

• Driving continuous operational improvements thereby delivering YOY efficiency benefit to the customer and improving customer happiness levels 

• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience 

• Directly responsible for its people, their growth, engagement, and retention and framing work direction and plan for the associates after detailed assessment of their capabilities. 

Qualifications we seek in you 

Minimum qualifications 

• Graduate with any degree 

Preferred qualifications  

• Preparing & presenting all weekly/monthly MIS reports and scorecards pertaining to process and efficiency. 

• Ability to think long-term strategically and operationally 

• High customer service orientation. 

• Excellent written and verbal communication 

• Excellent statistical knowledge 

• Highly motivated and achievement oriented 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.