Principal responsibilities 

• Defines requirements management processes and designs detailed business solutions and structures based on business requirements, challenges business intent in a constructive manner
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Manages requirements traceability through design and delivery
• Utilises financial skills to develop a high-level business case, considering investment and high level benefits
• Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manages the change audience through the commitment curve with communications, training and development
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
• Supports project or programme resourcing activities
• Allocates tasks and objectives to other analysts on a project or programme

Qualifications

• Proven track record as an analyst
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
• Effective communication, inter-personal and negotiating skills
• Excellent decision making and problem-solving ability
• Sound judgmental skills to identify and resolve problems
• Experience of managing resources using appropriate communication, delegation and planning skills
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and business sponsors
• Certified Business Analysis Professional (CBAP) – Optional
• Lean Six Sigma Black Belt - Optional