Responsibilities Include, But Are Not Limited To

• Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
• Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
• Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
• Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
• This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
• Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.