Responsibilities:

• Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust

• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal

• Own, drive and manage the renewals process in collaboration with the account team

• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals

• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure

• Provide executive management with complete visibility to renewals and solicit executive involvement as required

• Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

• Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting

• Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Required Skills/Experience:

• 2+ years of relevant experience in Sales / Renewals / Sales-Operations / Account Management

• Strong customer management and negotiation skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level .

• Strong process management, financial acumen, and ability to apply strict policies.

• Ability to react and adapt to potential rapid shifts in priorities and organizational policies

• Bachelor's Degree

Preferred Skills/Experience:

• Functional Knowledge of any of Salesforce’s products

• Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.

• Ability to manage transactions through every stage of the renewal cycle

• Experience negotiating complex multi-year services contracts

Leadership Qualities:

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Ohana culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company’s core values

ADAPTABLE: Excels in high levels of uncertainty and change