Sales Cycle Management

• Lead the entire sales process from lead generation to successful conversion.
• Facilitate seamless payment processes to ensure timely closure of deals.
• Conduct regular reviews to monitor business performance and adjust strategies as necessary.
• Develop and manage a robust sales pipeline to achieve individual and team targets for profitable volume growth.
• Utilize DHL’s Sales360 application to enhance sales efficiency.

Customer Relationship Management

• Gain insights into customers' core requirements and offer tailored solutions to drive profitable business relationships.
• Proactively address service issues and resolve them in a timely manner.
• Collaborate with existing clients to increase their share of wallet through value-based selling.
• Identify and onboard new clients that align with our service offerings and values.
• Managing internal and external stakeholders to aid in the development of products and solutions that align with market demands.
• Collaborate with colleagues from product and customer service divisions to meet customer expectations effectively.
• Gain insights into customer requirements and propose tailored solutions to address their needs.

COMPETENCIES

Functional Competencies

• Building Sales Pipeline: Efficiently managing the sales pipeline from lead generation to closure, ensuring timely follow-ups and conversions.
• Product Knowledge: Deep understanding of products like Air and Ocean, enabling effective communication of value propositions to clients.
• Sales Tools Utilization: Utilizing Sales360 tool effectively to track sales activities, manage customer relationships, and enhance productivity.
• Customer Focus: Dedication to understanding customer needs and delivering tailored solutions that exceed expectations.

Behavioural Competencies

• Resilience: Ability to handle rejection, setbacks, and pressure inherent in sales roles, maintaining a positive attitude and determination.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Team Collaboration: Collaborating across teams for smooth operations.

WHO CAN APPLY?

Must Have

• Bachelor's degree is required.
• 5-6 years of hands-on experience in sales roles, preferably within the freight forwarding, shipping, or logistics sectors.
• Excellent verbal and written communication skills to convey ideas, negotiate deals, and address concerns effectively.

Preferred

• Post-graduate degree with a focus on sales/marketing.
• Experience of working at a multinational freight forwarding company.

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