Key Responsibilities:

. Lead, supervise, and mentor a team of technicians responsible for network operations, data center activities, and end-user device support.

. Ensure all team members are properly trained on processes, technical tasks, and customer service expectations.

. Support the engineers for day to day BAU operations activities on DC and Network.

. Performance monitoring and reporting.

. Customer service and escalation management.

. Assisting the team members with Network and DC operations and issues.

. Strong technical background on PC, datacenter and Network fundamentals.

. Customer handling, Updating / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).

. Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude.

. Ability to remain calm under pressure.

. Ability to form networks with staff at all levels and influence effectively.

. Customer service focused, and able to liaise and influence staff at all levels.

. Excellent work ethic and the ability to thrive in a time-sensitive environment.

. Flexible and adaptable to fluctuating workflow levels.

. Excellent interpersonal, organizational, and presentation skills.

. Should exhibit Punctuality.

. Should be able to follow instructions as well as take responsibility for the actions.

. Acts as a mentor and share knowledge to the team members.

. Excellent organizational skills with the ability to priorities workload.

. Ensure Resource availability by proper Work force management and work plan creation.

. Giving suggestions to higher management for smooth running / automating operation.