Your key responsibilities

Core

• Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite
• Team with other technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
• Provide technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary

Skills and attributes for success

• 5+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
• 5+ years of experience in SAP CPM solutions.
• Direct experience in supporting Engagement Maintenance operations for a global professional services organization (Big 4 experience preferred)
• SAP certification preferred
• History of working credibly with senior stakeholders 
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications 
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have:

• Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

• Prior experience working for a large, global organization with a complex environment

Education:

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience