Key Responsibilities 

Team Leadership & People Management 

• Lead, mentor, and develop two direct reports (Team Leads), each managing 10–12 quality specialists. 

• Drive a high-performance culture focused on accountability, ownership, and continuous improvement. 

• Recruit, onboard, and retain top talent. 

Operational Excellence 

• Build, track, and optimize team performance using metrics, dashboards, and quality checks. 

• Establish and enforce SOPs for handling data errors, tickets, and SLA management. 

• Ensure effective case management, triaging, and resolution aligned with business priorities. 

Collaboration & Stakeholder Management 

• Act as a key liaison between Commercial Operations, Sales, Marketing, and other functional teams. 

• Translate business data issues into actionable processes and solutions. 

• Work closely with the Senior Data Product Manager to ensure alignment on data governance and product standards. 

Process & Tooling Improvement 

• Identify and implement tools, templates, and automation opportunities to reduce manual effort and improve turnaround time. 

• Champion initiatives that simplify workflows and enhance cross-functional transparency. 

What We're Looking for:

Must-Have Qualifications & Skill set:

• 8+ years in operations, commercial data, or a similar role with at least 2 years in a people management or team lead capacity. 

• Strong experience managing high-volume data operations or case management processes. 

• Proven ability to build structure, instil discipline, and drive performance in fast-paced environments. 

• Excellent interpersonal and communication skills; able to inspire and influence across teams. 

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