What You’ll Do

• Build and deliver engaging training programs, including guided onboarding, interactive tutorials, and in-product education.

• Lead customer enablement efforts through webinars, workshops, and knowledge base content to improve value.

• Improve in-product engagement with digital touchpoints like walkthroughs, tooltips, and contextual help to drive self-service adoption.

• Build and scale self-service support channels, ensuring customers have access to key product updates, methodologies, and troubleshooting resources.

• Use customer data and insights to identify adoption gaps and proactively address challenges.

• Work closely with Product Management and Engineering to develop and refine customer education programs.

• Lead automated customer communications, using tools like HubSpot and in-product messaging to deliver timely, relevant, and helpful content.

• Measure and improve customer engagement, tracking success metrics like adoption rates and product retention.

Minimum Requirements

• 2-3 years of experience in email communications, workflow management, or automation tools.

• Experience in customer training, adoption, or support within a SaaS or tech environment.

• Background in training development, instructional design, or digital adoption strategies.

• Familiarity with digital adoption tools like Pendo, WalkMe, or similar platforms.

• Ability to analyze customer usage data and drive meaningful improvements.

• Strong communication and teamwork skills.

• Ability to thrive in a fast paced environment and enjoy building new programs.

• Excellent writing and editing skills, with the ability to simplify sophisticated topics.

• Analytical approach, with experience using data to drive decisions.