Application and System Support:

  - Assist with the monitoring, troubleshooting, and resolution of issues in development, staging, and production environments.

  - Support the deployment pipeline, ensuring smooth automation and application deployments.

  - Work with the DevOps team to ensure that applications and services are highly available, stable, and performant.

Incident Management:

  - Monitor production systems for issues or outages and respond to alerts in a timely manner.

  - Collaborate with senior engineers and developers to troubleshoot, isolate, and resolve incidents quickly.

  - Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams

  - Assist in the collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.

  - Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support:

  - Help implement, monitor, and maintain continuous integration and continuous deployment (CI/CD) pipelines.

  - Work with automation tools such as Jenkins, Github, SonarQube, Artifactory etc

Minimum Qualifications (Provide up to five (5) bullet points - these should be clearly defined, objective, non-comparative, relevant, and quantifiable to appropriately evaluate applicants – not including soft skills): 

• BE, ME, MCA or a related field, or equivalent practical experience.
• 0-2 years of experience in DevOps, IT support, or a related technical role (internships, academic projects, and personal projects are acceptable).
•   - Familiarity with version control systems like **Git**.
•   - Basic understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).
•   - Familiarity with cloud platforms (AWS, Azure, Google Cloud) or virtualization technologies (VMware, Docker, etc.).

Preferred Qualifications (Provide up to five (5) bullet points:  these can include soft skills)

• Experience with cloud platforms (AWS, Google Cloud, Azure) is a plus.
• Basic knowledge Case management, problem management, using Service Now
• - Exposure to monitoring tools (e.g., Prometheus, Grafana, Nagios).
• Knowledge Management for Application Support