Responsibilities:
● Own and manage end-to-end project management of CCaaS implementation
including stakeholder management, project scope, product enhancements,
change control processes, and risk mitigation plans.
● The Project Manager ensures that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point.
● Partner with Sprinklr’s cross-functional enablement functions and leaders to
ensure alignment and transparency at every project stage.
● Drive meaningful relationships with key customer and internal stakeholders, as
well as executives, ensuring all parties are providing requisite participation and
accountability.
● Maintain deep Sprinklr platform knowledge to develop realistic and meaningful
project plans and workstreams.
● Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
● Ensure that all project/program risks, issues and change requests are managed
and communicated effectively.
● Lead a team striving for quality and excellence in all aspects of project delivery.
● Provide weekly project status and burn reports to the relevant project
stakeholders.
● Maintain awareness of the CCaaS industry to provide subject matter expertise
and guidance internally and for Sprinklr customers.

Experience:
● Fluent in English (Mandatory)
● 5+ years Experience in CCaaS delivery/deployment, Contact Centers, or similar
industry
● Experience in global (multi-geo/multi-cultural) rollouts
● Strong Project Management experience coupled with certifications such as PMP, Prince2 Agile, ACP strongly preferred
● Strong stakeholder management experience including at the executive level
● Experience managing various deployment types (centralized, decentralized, huband-spoke)
● Ability to identify and resolve issues, manage risk models, perform resource
allocations and run large-scale cross-functional team meetings
● Ability to lead and motivate large teams without direct supervision, leveraging
mediation and stakeholder management skills
● Strong knowledge of software development life cycles
● Strong verbal and written communication skills

Preferred Experience :
● Contact center operations
● Contact center network, ACD/IVR, dialer, workforce management, software or
other solution operations or technical experience
● Technical configuration experience with CCaaS or similar SaaS solutions