As a Business Analyst, you will play a key role in the development and delivery of product features that align with our strategic vision. Your responsibilities will include defining and executing an effective in-sprint User Acceptance Testing (UAT) strategy and managing the post-production support process to ensure our product meets high-quality standards before it reaches end users and maintains reliability after release.

• User Stories: Assist in transforming use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development.
• Analysis: Support the analysis of current workflows, ways of working and product design to identify opportunities for improvement that align with business objectives
• Backlog Management: Help build, prioritize, and maintain the product backlog in collaboration with the PO and Development team.  
• Testing: Participate in product testing. Collaborate with the UAT teams to facilitate end user testing.  
• Change Management: Assist with release activities to ensure end user readiness including creating and maintaining product documentation and resources.   
• Production Monitoring & Support: Provide production support to end users, use data to monitor product stability and identify areas of improvement to drive enhanced user experience.

What you’ll bring to the role:

• 3+ years of experience as a business analyst or in a similar role.
• Bachelor's degree or equivalent in a relevant field.
• Exposure to working on enterprise-wide systems is beneficial.
• Some experience or familiarity with agile development practices and an understanding of product backlog management.
• Strong analytical skills with a capability for problem-solving, preferably with some knowledge of business process and data analysis.
• Good communication skills with the ability to explain complex concepts in a clear and concise manner.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Knowledge of Human Capital Management, Human Resources, or experience in Financial Services is a plus.
• Exposure to CRM or service management platforms is advantageous but not required.