Position Responsibilities

• Manage day-to-day production, governance, quality and of the team
• Provide technical support for build & QA
• Support the team for troubleshooting and campaigns management
• Responsible for delivery SLAs, assignment to team members and smooth workflow execution
• Understand, manage and create forecast with inline capacity management and planning
• Ensure compliance, quality and timely delivery of campaigns
• Understand project details, track progress and manage iterations and changes in scope, timeline to ensure outcomes are delivered according to agreed brief and timelines
• Build strong stakeholder relationships and manage expectations for high volume and fast turnaround results
• Document and evangelize best practices and governance policies