Responsibilities

• Leads a team of inside sales representatives and/or supervisors, providing guidance to accomplish revenue and expense targets effectively.

• Collaborates with management to ensure team strategies are aligned with broader sales and business objectives.

• Builds and maintains strong relationships with customers, addressing their needs and concerns to ensure long-term satisfaction and retention.

• Assists the team in meeting sales goals by refining call strategies, offering market perspectives, and executing process enhancements.

• Compiles and delivers regular performance reports, highlighting sales progress, addressing challenges, and exploring opportunities.

• Acts as a point of escalation for customer issues, ensuring timely resolution of sales-related concerns.

• Initiates outbound marketing campaigns, explores installed base opportunities, and drives strategic initiatives as required.

• Oversees day-to-day sales operations, identifying areas for refinement and optimizing resource allocation.

• Manages talent pipeline through recruitment, performance evaluation, training initiatives, and career advancement support.

• Stays updated on market trends, competitor activities, and customer preferences, sharing insights with the team to adapt sales strategies accordingly.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

• Certified Inside Sales Professional (CISP)

Knowledge & Skills

• Account Management

• Business Development

• Business To Business

• Catering Sales

• Cold Calling

• Customer Relationship Management

• Inside Sales

• Inside Sales Management

• Key Performance Indicators (KPIs)

• Lead Generation

• Marketing

• Sales Development

• Sales Management

• Sales Process

• Sales Prospecting

• Sales Strategy

• Salesforce

• Selling Techniques

• Software As A Service (SaaS)

• Value Propositions

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking