Responsibilities 

• Leading day to day operations and taking care of process metrics 

• Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them 

• Identify process anomalies and get those fixed 

• Drive efficiency in teams every year 

• Ability to communicate efficient with client and the process management on issues related to the subject 

• Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies 

• Resources should have the ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands. 

• Proven ability to work with customers and efficient communicating anomalies 

Qualifications we seek in you! 

Minimum Qualifications 

• Strong Communication skills both written and verbal 

• Should have good working knowledge of using Excel, Power-point 

• Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required 

• Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required 

• Proactive and enthusiastic to take on new challenges 

• Excellent analytical skills with ability to problem solving 

• Ability to work independently and manage own responsibilities 

Preferred Qualifications/ Skills 

• Excellent Interpersonal skills. 

• Experience in managing a banking process 

• Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations 

• Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion