Your Key Responsibilities
The Network Security Technology Support Engineer will support the run state of our network infrastructure security tools and their underlying technologies.  They will also be involved in the implementation of new technologies, bringing operational expertise to ensure successful launch as well as upgrading current technologies in production.  

• Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance
• Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.
• Represent the team in specific Project activities, including leading projects and managing the activity of others towards successful completion.
• Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to senior business and technology leaders 
• The role will require to be in an OnCall rotation for escalation of production-related issues

Skills and attributes for success
We are interested in people who bring support engineer experience from managing a large enterprise environment – specifically, detailed troubleshooting of issues, strong analytical skills, collaborating with various technical teams across multiple disciplines, and communicating effectively with stakeholders and internal and external customers.  As a successful candidate you will have functional and/or technical experience in supporting network technologies including hands on experience on the Firewalls, Proxies, IDS/IPS tools, NetFlow monitoring tools, and python / shell scripting. 

To qualify for the role, you must have

• Bachelor's degree in computer related field or equivalent work experience.
• Approximately 5+ years of experience in managing network infrastructure 
• The ability to train & coach staff in technical processes and practices.
• Strong English language skills – written and verbal
• Experience in project management, service introduction, and service readiness

Ideally, you’ll also have

• Deep understanding of Proxy infrastructure and Firewalls
• Deep exposure in the network infrastructure support 
• CCNA/CCNP/Checkpoint/Zscaler certifications will be a plus  
• Information Technology Infrastructure Library (ITIL Foundations)

What we look for
We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.