As the F&B Associate, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Confidently know the food and beverage menu contents and explain them in detail to guests. 

• Understand dietary requirements and offer appropriate suggestions. 

• Complete checklists on product knowledge. 

• Make suggestions on the menu that might suit guests of different nationalities. 

• Familiarize with menu items of all other outlets to recommend guests to other outlets. 

• Confidently know opening hours of all restaurants and hotel outlets. 

• Able to recommend other restaurants and city attractions to hotel guests. 

• Complete the checklist on preparing the restaurant for service. 

• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. 

• Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. 

• Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager. 

• Ensure that all service procedures are carried out to the standards required. 

• Make sure all areas are cleaned and maintained in accordance with operating procedures. 

• Take personal responsibility for the service experience of all guests in your designated area. 

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. 

• Give guest service the highest priority. 

• Display professional behaviour at all times. 

• Avoid offensive or impolite language. 

• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.