Team Management:

• Will be responsible for the day to day management activities and the work flow management of the USI ESS team
• Will be responsible to ensure that the relevant local and UK compliance training is completed within agreed timelines
• Provide guidance and support to team members to work in a cohesive manner
• their time accurately in DTE and the project tracker.
• Process requests for leave/flexibility in conjunction with the USI ESS management team to minimise service delivery impact.
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager.
• Actively manage and support the USI ESS team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are met at all times. 
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion.

Communication:

• Demonstrate and create a culture of open, proactive, transparent communication between the USI ESS teams/management and the UK stakeholders. Take an active role in resolving escalations received in relation to processes owned by the USI ESS team by reviewing action taken and offering up recommendations for improvement to the USI ESS Service Delivery Manager for discussion with the UK ESS Delivery Manager.  Proactively identify & raise potential issues to the ESS Delivery Manager for discussion with the UK Service Delivery Manager and lead team to take the necessary agreed cascaded actions.  Co-ordinate and chair team briefings and teambuilding activities.