Skill Set :

1. Excellent verbal and written communication skills.
2. Ability to prioritize tasks and multitask.
3. Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
4. Ability to deliver a quality service through their support offering.
5. Passion for continuous improvement and learning.
6. Ability to work in a team-orientated, collaborative environment.
7. Excellent planning, organizing and time management skills.
8. Analytical mind with an inclination for identifying issues and/or defects.
9. Knowledge of tools and methodologies associated with the specific area or function.
10. Ability to apply theoretical knowledge in a practical manner.

Job Description :

1. Gains knowledge and experience in area of specialization or function.
2. Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
3. May typically assist with general administrative for a specific area or function.
4. Receives detailed instructions to coordinate meetings, logistics, filing and record keeping.
5. Assists with the preparation and distribution of reports and review system data for accuracy.
6. Supports the identification of errors or discrepancies and escalates them for resolution.
7. Supports with any entry level technical or non-technical tasks as required by the business area or function.
8. Proactively seeks out opportunities to broaden their learning.
9. Performs any other related task as required.