Your Role

• Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters.
• Maintain Employee’s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date.
• Follows established data input deadlines for time-sensitive processes, such as payroll.
• Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization.
• Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement.
• Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information.
• Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyse usage and feedback to continuously improve it.
• Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis.

What You Will Bring

• A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes.
• Demonstrate good communication and collaboration skills.
• Proficiency in data analysis and reporting on KPIs.
• Demonstrate good time management skills.
• Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus.
• ServiceNow experience preferable