Essential Functions

• Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities.  This will be as part of a team on larger initiatives and independently on smaller initiatives.
• Advocate and implement solutions where ServiceNow can be utilized to automate manual processes including the creation of Catalog Items and relevant documentation.
• Proactively monitor the stability and usability of the platform across environments, acting where necessary.
• Build and maintain integrations with external systems by leveraging IntegrationHub and Flow Designer.
• Recommend and perform platform upgrade planning, testing, and execution with the assistance of other team members.
• Assist in peer reviewing and testing fellow team members’ work.
• Provide ongoing support and assist with continual improvement of ServiceNow products implemented in Bain’s ServiceNow instance.  This may include ITSM, ITOM, ITAM, CSM, and HRSD products.

Qualifications

• Undergraduate degree
• 3-5 years of experience as a ServiceNow Administrator or Developer
• 2-4 years of IT support experience
• Proven strong logic, analytical and technological skills
• Strong communication and customer service skills
• Demonstrated ability to learn and troubleshoot independently
• Ability to understand and modify JavaScript
• Experience with client-side and server-side scripting
• ServiceNow Certified System Administration certification

Preferred

• ServiceNow Certified Application Developer certification
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – ITOM
• ITIL certification