• Analyze, baseline and benchmark customer’s digital experience score to drive actionable insights for ongoing operations
• Influence customer IT business decisions using proven data analytics and business insights
• Lead data analysis projects from end-to-end, including business and data requirements gathering, data modeling, data validation and visualization
• Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes
• Stay current on new product features and technologies to a level required for the above activities

Qualifications

• BA/BS preferred in computer science, computer engineering, or mathematics
• Minimum of 3-5 years of experience in technical consulting, data analytics and/or IT operations roles
• Ability to perform data analysis on large datasets to drive actionable insights and automation
• Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis
• Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
• Extensive knowledge of Microsoft Windows, MacOS operating systems and applications
• Experience in workplace management, network management, software productivity and collaboration tool management
• Experience with enterprise transformation projects (e.g. Win10, Win11, O365 migration)
• Good knowledge of IT infrastructure, networking and applications
• Good knowledge of IT operations and ITIL methodology
• Working knowledge of Windows PowerShell, Bash scripting
• Ability to quickly learn new technologies in an unsupervised environment
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, VMware Workspace One Intelligence. Experience working in an Scrum Agile development environment
• Fluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be a plus