Role & Responsibilities:

·         Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs.

·         Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift.

·         Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centres / Service Centres.

·         Ensure code updation for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same.

·         Handle all exception cases during the shift; On daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same.

·         Ensure availability of sufficient vehicles during the shift.

·         Oversee vehicle placement at bays and monitor the tally and loading operations during the shift.

·         Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same.

·         Conduct daily staff briefings, including communication regarding any operational changes in the shift.

·         Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.