Role and Responsibilities:

• Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.
• Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows.
• Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
• Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
• ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
• Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.
• Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
• Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables.
• Collaboration and Communication: Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives.
• Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization.