Skill Set :

1. Exposure to Java and DB is a must.
2. Strong written and verbal communication skills
3. Object oriented programming background using Java
4. Strong verbal and written English communication skills
5. Experience with Windows and UNIX Operating Systems
6. Experience / exposure to relational database technologies (Oracle, MS SqlServer, etc.)

Job Description :

1. Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions.
2. Guide or provide general best practices following quality management procedures.
3. Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets.
4. Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders.
5. Opportunities to train, mentor, as well as participate in training programs.
6. Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives.
7. Identify and recommend product and support training opportunities for the support team.