Skill Set :

1. Relevant team management experience – over 10 people
2. Proven ability to strategize, influence, communicate and execute complex initiatives
3. Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction
4. Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans
5. Proven ability to drive change and effectively motivate the team to work towards continuous improvement
6. Self-motivated, high-energy levels, works well under strict deadlines
7. proficiency  in Microsoft Office.

Job Description :

In this role you will be responsible for developing the Digital Applications for Global Clients. 

1. Exposure to tools and technologies offered to enhance effectiveness of the assigned Process  Cl
2. Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
3. Managing service delivery within the agreed service level across multiple blended processes
4. Implement operational governance framework – quality review mechanism, communication strategy
5. Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
6. Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions
7. Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels
8. Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process