• HR Operations 
  • Serve as the subject matter expert on HR processes, policies, and practices 
  • To give our employees the best experience possible, the HR Connect Manager will help and guide the HR Advisors with providing answers to queries, consulting with managers and colleagues, recommending tools & resources to drive the right outcomes and providing guidance and support in administering HR policies and procedures. 
  • Help and guide HR Advisors on program support and management – onboarding (Get Connected), offboarding, non-medical leaves of absence and the annual performance management cycle. 
  • Own the definition, attainment and communication of Team SLAs.  Works collaboratively with HR Connect Manager for AMER/EMEA 
  • Analyze HR Connect processes and metrics with a focus on efficiency and effectiveness, quality and data-driven decision making 
  • Create and implement internal team procedures while identifying opportunities for continuous improvement. 

• Compliance 
  • Possess a general understanding of compliance for India and international laws regarding employment practices 
  • Oversees HR Compliance related program or projects (Internal/external audits, entity set up and transfers, interrupting new laws, etc.) 
  • Ensure accurate and compliant maintenance of employee data and documents. 

• Collaboration and Leadership 
  • Proactively collaborate with other COE Leaders and HR Business Partners to understand needs and implement processes and systems to continuously improve and meet needs. 
  • Lead cross-functional HR programs 
  • Manage relationships with Vendors 

 Experience and Skills Required 

• Bachelor's degree or equivalent in Human Resources, Business, or related field with 10+ years of Human Resources experience in an operations role. 

• Solid understanding of HR operations concepts, policies and procedures, and administrative procedures 

• Superior customer service skills 

• Proven ability to build relationships with, as well as advise and influence across all levels. 

• Must thrive in a fast-paced, complex, dynamic, multicultural environment where multi-tasking and prioritizing are required 

• Analytical, troubleshooting, and problem-solving abilities 

• Data-driven mentality 

• Program management 

• Excellent interpersonal and communication skills 

• Experience of managing a global team is a plus 

• Requires occasional business travel