What you’ll be doing…

• Generating multiple credible design solutions.

• Planning and facilitating team activities to identify appropriate design problems and opportunities within a project brief.

• Facilitating creative concepting.

• Facilitating divergent and convergent group work.

• Judging solution quality and context appropriateness and make recommendations for improvement.

• Providing directional input to the team.

• Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands on work while planning overall approach in partnership with leaders.

• Understanding the broader user's journey with a product, and define and create content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.

• Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.

• Establishing best practices in shared tools and software for design.

• Guiding exploration, refinement, and documentation to be comprehensive and thorough.

• Communicating proposed solutions to stakeholders in business terms.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Expertise in standard UX software such as Figma, Balsamiq, Framer, Google suite, Adobe suite (Adobe XD, InDesign, Illustrator, Photoshop, Acrobat Pro, Premiere Pro, After Effects), Microsoft PowerPoint/Google Slides/presentation design/editing, Canva/AI design tools

Even better if you have one or more of the following:

• Experience in designing complex solutions for digital environments, Customer support systems or onboarding journeys.

• Basic HTML5, CSS3, and JavaScript skills.

• Understanding of Customer support systems, Interact, Oracle platforms (ADF),  or similar systems.

• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.

• Experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

• Iterate designs and solutions efficiently and intelligently.

• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.

• Collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.

• Non-software skills (photography, video recording/editing, stock asset searching, vector illustration, writing, editing and proofreading, storyboards)