Competencies and Skills Required:

• Graduate / undergraduate with overall 5+ yrs experience of working as a Assistant Manager/ Senior Trainer in a domestic/international contact centre
• Proficient in Ms Office, Ms Excel, Ms PowerPoint
• Excellent communication & Presentation skills
• Ability to develop/build training content
• Good interpersonal skills
• Candidate should possess excellent oral and written communication & presentation skills.
• Excellent communications skills – written and verbal for English language and only verbal for Hindi language
• Should have handled both communication & process related training.

Responsibilities:

• Design and Deliver New Hire and On the Job Training.
• Build training modules for New joinee's behavioural skills, soft skills and quality training
• Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Plan and improve training workshops and projects to monitor and groom poor performers
• Ability to execute training tasks/ assignment on short notice
• Interested to deliver and contribute towards process improvement
• Training Content Writing