System Support Specialist

Job Overview

Location

Indore, Madhya Pradesh

Job Type

Full Time

Date Posted

3 months ago

Additional Details

Job ID

26719

Job Views

103

Job Description

Digital Workspace service is looking for a new team member!

Digital Workspace service runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructure management and support.

Our goal is to ensure that the organization has the right knowledge and capabilities to deliver 1st and 2nd level support for infrastructure, keeping the infrastructure up and running 24x7x365.

The role of System Support Specialist is to provide proactive and reactive support for Production services, supporting production and non-production systems running in ITS within the specified area of responsibility.

WHAT YOU WILL DO:

To undertake proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. To improve system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre. This includes O/S (Unix, Windows, Linux) databases (Oracle, Informix, MySQL, Sybase, MSSQL, Teradata), Unibol, Storage Area Network, Spoolers etc. The operations tools include HP Open View Operations, Mercury TOPAZ, and Tivoli Maestro). Engages with project management to confirm that infrastructure components meet the acceptance criteria and are to the required standard.

Supporting business critical applications running within the area of responsibility the team in ITS globally.

Documenting best practices and adhering to formal standards and processes as currently laid down.

Assessing, developing, and implementing the infrastructure and server builds.

Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams.

Obtaining timely information from a variety of stakeholders.

Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model.

Learning continuously; keeping up with all the quickly changing technologies and/or customer or ITS needs.

Assist with execution of Release to Production activities, acting as Internal Quality Gate.

Manages internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting.

Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests.

Delivery of pre-sales advice and consultation on technical architecture and production standards.

APPLICATIONS YOU WILL USE:

Enterprise level MeM\Intune\Adaptiva

MS SQL Query

Windows 10 desktop

Global Service Now

WHAT YOU SHOULD HAVE:

Degree in Computer Science, Information Systems or equivalent experience

Minimum 5 - 7 years of Desktop Support experience in a Windows-based environment.

Excellent knowledge with MeM (SCCM) Infrastructure, Intune.

Excellent knowledge in Patch Management and application deployment.

Excellent written and interpersonal communication skills

Excellent knowledge of English language (both spoken and written).

Confidence in trouble shooting and problem solving

Manage coordination with Local IT to improve Compliancy.

Knowledge Management

Incident and Problem ticket analysis and trend analysis

Document technical processes and procedures in a clear and understandable fashion

Liaison/Knowledge transfer between NGWS Services and Service Desk/Country IT.

Qualification

Any Graduate

Experience Requirements

Fresher Experience

Location

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